Contact us

Contact us, we're here to help

We're here to help with all your MoneyGram services anytime you need. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible.

Report Fraud

It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident.

If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01- 800-269-4556 in order to have the transaction cancelled immediately.

To help us investigate and resolve your issue, please provide the following information when contacting us:

  • Your name and address
  • Daytime telephone number
  • Time you prefer us to contact you
  • 8-digit transaction reference number
  • Details of the problem and resolution being requested

Ways to contact us


MGI will share information regarding your money transfer and complaint with a complaint database used by national, state and local law enforcement in the U.S. and other countries. If you do not want us to share your personally identifiable information with this database, please call 1-800-926-9400 and we will honor that request unless applicable law requires us to provide your identity to law enforcement.